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Tactics and plays

How do I get my team to actually use warm introductions?

Increase team use of warm introductions by putting researched, validated paths inside the account workflow and making requests easy to complete. Assign ownership, provide editable notes and recognise useful outcomes. Avoid measuring requests as an activity quota that pressures colleagues; the programme should reduce work and improve relevant access, not create another task list.
October 8, 2026

Find why the process is avoided

Reps may lack evidence, confidence in the ask or time to coordinate. Connectors may worry about relevance or repeated requests. Review actual failed attempts before choosing more tooling or training.

Make the next step clear

For each opportunity, show the target person, proposed connector, evidence and business purpose. Allow the connector to confirm, decline or correct the relationship. Supply a concise forwardable note and name the person who will follow up.

Fit the existing account rhythm

Review relevant paths in account planning and pipeline meetings. Keep the account owner aware of pending introductions and coordinate them with outbound. Do not require every rep to use a warm path where none is suitable.

Reinforce quality

Report completed introductions, held qualified meetings and accepted opportunities. Recognise employees' participation without creating pressure to spend personal relationships indiscriminately.

Orbb's Referral Agent can reduce research and coordination effort. Adoption should be evaluated by useful work completed and a sustainable connector experience, rather than login counts or the number of introduction requests issued.

Related questions

Orbb researches the relationships your company already has — across customers, employees, investors and partners — then runs the introduction end to end, from finding the path to the meeting in the calendar.
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