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Tactics and plays

How do you scale introductions without overwhelming employees or customers?

Scale introductions by improving relevance and coordination while respecting each connector's preferences and capacity. Use specific requests, editable notes, approval controls and a shared record of pending activity. More network data should not mean more demands on the same people; track relationship health and completed outcomes alongside request volume.
October 8, 2026

Set preferences with connectors

Agree suitable topics, channels, timing and frequency. Some relationships require case-by-case judgement. A uniform monthly quota is not appropriate for every customer, executive or employee.

Prioritise the request

Validate account fit, relevant buyer role, relationship evidence and potential recipient value. Ask through the person who owns the customer or partner relationship where appropriate.

Coordinate the workflow

Avoid parallel requests for the same target and repeated asks about a declined connection. Provide a concise note, clarify who will follow up and let the connector edit, defer or refuse.

Monitor sustainability

Review approval rates, completed introductions and qualified meetings, but also unanswered asks, repeat requests and feedback. A falling response rate can have several causes; investigate before increasing reminders.

Orbb's Referral Agent supports the research and coordination work. Evaluate how the agreed workflow handles limits and declines. The programme should make willing participation easier, while preserving the connector's control and the recipient's experience.

Related questions

Orbb researches the relationships your company already has — across customers, employees, investors and partners — then runs the introduction end to end, from finding the path to the meeting in the calendar.
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